At JoinOwners, we strive to ensure complete satisfaction with our services. We understand that flexibility is important, and our refund policy is designed to provide peace of mind when choosing our solutions. Below are the details of our refund policy:
This refund policy is governed by the laws of Delaware, without regard to its conflict of laws principles. Any disputes arising under or related to this policy shall be resolved in accordance with these laws.
Refunds for digital services or products may be restricted if the service has been accessed or substantially used.
By requesting a refund in accordance with this policy, you acknowledge that you have read, understood, and agree to be bound by the Terms and Conditions outlined herein. This refund policy governs your rights and obligations regarding any refund request, and by submitting such a request, you accept and agree to be subject to these Terms and Conditions and our Privacy Policy.
Customers are eligible for a full refund, no questions asked, within 30 days of their purchase. To initiate a refund, please contact our support team by emailing design@joinowners.com. Provide your purchase details, and we will process your refund promptly.
Upon issuance of a refund, the customer agrees to renounce any subsequent claims related to the refunded purchase.
After 30 days from purchase, all refund requests are handled on a case-by-case basis. Each case is reviewed individually, considering factors such as the extent of service used and any specific circumstances shared by the customer. A refund (partial or full) may or may not be granted based on the specific details of each situation.
To request a refund, please contact our support team at design@joinowners.com. When submitting your request, please include all relevant information, evidence, and any supporting documentation explaining why your particular circumstances warrant a refund. Refunds may not be granted in cases of service misuse, fraudulent activity, or other violations of our terms of service.
Upon issuance of a refund, the customer agrees to renounce any subsequent claims related to the refunded purchase.
In the event of a chargeback, we reserve the right to suspend or terminate your account until the issue is resolved. We also reserve the right to pause or withhold any services or support during this period. We encourage you to contact our support team before initiating a chargeback to discuss any concerns.
Upon initiation of a chargeback, the customer agrees to renounce any subsequent claims related to the disputed purchase.
Once your refund is approved, please allow 5-7 business days for the refund to be processed and credited to your original payment method. Please note that refund timelines may vary depending on your payment provider, and delays may occur outside our control.
By accepting a full or partial refund, customers agree to release JoinOwners from any further claims, liabilities, demands and all losses, damages, rights, and actions of any kind that are either directly or indirectly related to or arise from the activities relating to the refund, or customers’ relationship with JoinOwners.
If you are a California resident, you hereby waive California Civil Code Section 1542, which states, “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.” The foregoing release does not apply to any claims, demands, or any losses, damages, rights and actions of any kind for any unconscionable commercial practice by JoinOwners or for such party’s fraud, deception, false, promise, misrepresentation or concealment, suppression or omission of any material fact in connection with any services provided hereunder.
This agreement serves as a final resolution of any disputes regarding the refunded service.
By making a purchase on our platform, you acknowledge and agree to the terms of this refund policy. This policy is made readily available for review before completing any transaction.
Our support team is here to help with any questions or issues related to our refund policy. Contact us at design@joinowners.com, and we will respond within 1-2 business days.
Thank you for choosing JoinOwners. We are committed to your satisfaction and success.